Help & Support

Getting Started

  1. Import a video: Click "Import Video" or use File > Import (⌘I). Select any video file from your Mac.
  2. Choose your export mode: Pick from 9:16 Video, Multi-Format, or Shorts at the top of the export panel.
  3. Customize: Add subtitles, adjust framing, apply filters, and add overlays in the right panel.
  4. Export: Click the export button. Choose a save location, and the App will render your video.

Frequently Asked Questions

What video formats can I import?

LumiCut supports all video formats that macOS can read, including MP4, MOV, M4V, and AVI. For best results, use H.264 or H.265 (HEVC) encoded videos.

How do I add subtitles to my video?

Toggle on "Subtitles" in the right panel. The App uses WhisperKit (open-source) with CoreML models bundled in the app to transcribe your video's audio entirely on-device. No download or internet connection required. Choose from 7 caption styles: Classic, Bold Pop, Outline, Boxed, Karaoke, Neon, and Fill. You can also pick an animation style and accent color.

What is AI-Frame?

AI-Frame uses Apple's Vision framework to detect people in your video and automatically keeps them centered in the 9:16 crop. Enable it in the export settings panel. It works best with videos that have a clear subject.

What is AI Shorts?

AI Shorts analyzes your long-form video to automatically find the best 30-60 second clips. It uses face engagement detection, transcript analysis, and silence detection to score and select the most engaging moments. You can also enable filler word removal, hook text overlays, and end cards for each clip.

What does Multi-Format export do?

Multi-Format export renders your video to multiple aspect ratios in a single batch: 9:16 (vertical), 1:1 (square), 4:5 (Instagram portrait), and 16:9 (landscape). Each format is saved as a separate file.

Is my data sent to any server?

No. All video processing, subtitle generation, and AI features run entirely on your device. No video, audio, or personal data is ever uploaded. See our Privacy Policy for full details.

What are the keyboard shortcuts?

Common shortcuts:

  • ⌘I - Import video
  • ⌘E - Export
  • ⌘Z - Undo
  • ⇧⌘Z - Redo
  • Space - Play / Pause
How do I manage my subscription?

Subscriptions are managed through your Apple ID. To view, change, or cancel your subscription:

  1. Open System Settings on your Mac
  2. Click your Apple ID at the top
  3. Select Media & Purchases
  4. Click Manage next to Subscriptions

You can also manage subscriptions in the App Store app under your account.

Why is there a watermark on my export?

On the Free tier, all exports include a small LumiCut watermark. Subscribe to any paid plan (Creator or higher) to remove the watermark on all export types.

Still need help?

Contact us at support@lumicut.ai and we'll get back to you as soon as possible.